I highly recommend listening to this episode of The Ezra Klein Show, featuring a conversation with Jennifer Pahlka, author of "Recoding America: Why Government Is Failing in the Digital Age and How We Can Do Better". The episode kicks off with a powerful quote from the book. It serves as a perfect reminder to resist jumping to conclusions and instead take the time to delve deeper into the underlying issues: “When systems or organizations don’t work as you think they should, it is generally not because the people in them are stupid or evil. It is because they are operating according to structures and incentives that aren’t obvious from the outside.” Enjoy!